10 Jun Turn your customer service department into a “Thank You” department!
For EONS we have been relying on “customer service” to take care of all of our complaints from a defective item, bad service,to billing issues, bad this, broken that, etc. etc. What really is customer service? To me it has always been a way for a company to say I am sorry for your bad experience and this is what we can do to make you feel better. That will always be a very important part of any business however too many companies focus on taking care of issues instead of saying “thank you”. Imagine if there was a “thank you” department where their entire role was to reach out to customers and simply thank them for their business. To connect with them and build the relationship. I am not saying companies should stalk their customers or clients, I am however saying businesses need to start focusing on thanking them for their new or existing business rather than focusing on always solving issues.
If you own a Hair Salon, think of your Salon as a customer service business that happens to do hair. Think of your job as being thankful to people. Imagine if someone asked you what you did for a living and you said “Thank people?”. I know it sounds a bit out there but it really is the way of doing business. Being nice, showing gratitude, caring and all those things that are based off emotions. I personally can’t stand when I say thank you to someone and they say NOTHING back to me or when someone doesn’t say thank you for the smallest thing. I have witnessed customers paying for something and the cashier does not even say a simple thank you. It actually frustrates me!!! Turn your customer service department into a thank you department and start showing gratitude for what your customers do for you. A thank you will go a long way.